Refund & Cancellation Policy

At Sellmize.com, we provide digital educational products, including downloadable eBooks (such as "Gemini AI Face Consistency"), prompt banks, and digital Masterclass video workshops. Because our products are digital assets delivered instantly upon purchase, please review this Refund & Cancellation Policy carefully before completing your transaction. By purchasing any product from Sellmize, you acknowledge that you have read, understood, and agreed to the terms outlined below.

1. General Policy on Digital Products

Given the nature of digital goods — which can be downloaded, accessed, copied, or viewed immediately upon purchase — Sellmize maintains a strict no-refund policy for the vast majority of transactions, except under the limited exceptions outlined in Section 4. This policy exists to protect the value of our intellectual property and prevent misuse of digital content after access has been granted.

2. Digital Product Purchases (eBooks, Guides & Prompt Banks)

• All sales of downloadable digital products, PDF guides, and prompt banks are final.
• Once the eBook or digital material has been purchased and the download link has been generated, sent, or made accessible, we do not offer refunds, exchanges, or cancellations, regardless of whether the content has actually been downloaded or opened.
• This applies even if you purchased the product by mistake, changed your mind, or found similar content available elsewhere at a different price.
• We strongly encourage you to review product descriptions, previews, and any available sample content carefully before completing your purchase.

3. Masterclass & Workshop Registrations

Due to the proprietary nature of our live and recorded training sessions, prompt frameworks, and bonus assets provided upon enrollment:

• Registration fees for Masterclasses (e.g., the 3-Hour AI Face Consistency Masterclass) are non-refundable once account access or portal credentials have been dispatched.
• Rescheduling by Sellmize: If a live session is rescheduled by Sellmize for any reason (e.g., technical issues, instructor unavailability), registered attendees will be provided with updated session timing or lifetime access to the recorded version, at Sellmize's discretion. This does not entitle you to a refund.
• Non-attendance: If you fail to attend a live session for reasons within your control (e.g., missed the scheduled time, technical issues on your end, forgot to join), no refund or free re-enrollment will be provided. Where a recording is made available as part of your purchase, you may access it instead.
• Sellmize-initiated cancellation: In the rare event that Sellmize cancels a Masterclass entirely without offering a rescheduled date or recording, affected attendees will be offered either a full refund or credit toward a future Sellmize product, at their choice.

4. Exceptions & Eligible Refund Circumstances

We only consider refund or reversal requests under the following strict, exceptional circumstances:

• Duplicate transactions: A duplicate payment was charged for the same product due to a technical error on the payment gateway or our checkout system.
• Non-delivery due to technical failure: Proven failure to deliver digital access credentials, download links, or masterclass portal access due to a system malfunction on our end — provided our customer support team is notified within 48 hours of the original purchase.
• Unauthorized transactions: Where you can demonstrate that a payment was made fraudulently using your payment method without your authorization (subject to verification and supporting documentation).

In all such cases, refund eligibility will be assessed on a case-by-case basis and is subject to verification by our team.

5. How to Request a Refund

To request a refund under one of the eligible exceptions above, please:

• Email us at info@sellmize.com within 48 hours of the issue, with the subject line "Refund Request."
• Include your order/transaction ID, the email address used for purchase, and a clear description of the issue.
• Attach any supporting evidence, such as payment confirmation screenshots or error messages, where applicable.

Our team will review your request and respond within 5–7 business days. We may request additional information to verify your claim before approving a refund.

6. Refund Processing

• Approved refunds will be processed back to the original payment method used at the time of purchase.
• Depending on your bank or payment provider, it may take 7–14 business days for the refunded amount to reflect in your account after approval.
• Sellmize is not responsible for delays caused by banks, card networks, or third-party payment processors once a refund has been initiated.

7. Chargebacks and Payment Disputes

• If you initiate a chargeback or payment dispute with your bank or card issuer without first contacting Sellmize to resolve the issue, we reserve the right to suspend or terminate your access to all purchased digital products and any associated account.
• We encourage customers to reach out to us directly at info@sellmize.com to resolve any billing concerns before filing a dispute with their bank, as this allows for a faster resolution.
• Fraudulent or bad-faith chargebacks may be contested with the payment processor using available transaction and access records.

8. Non-Refundable Circumstances

For clarity, refunds will not be issued in situations including (but not limited to):

• Change of mind after purchase.
• Failure to read the product description, curriculum, or prerequisites before purchasing.
• Dissatisfaction with results obtained from applying the techniques taught (see our Terms & Conditions regarding limitation of liability).
• Technical issues on the customer's end (e.g., incompatible device, poor internet connection, unsupported software).
• Missing a live session due to personal scheduling conflicts.
• Sharing your access credentials with others and subsequently facing restricted access due to a Terms of Service violation.

9. Modifications to This Policy

Sellmize reserves the right to update or modify this Refund & Cancellation Policy at any time, at our sole discretion. Any changes will be posted on this page with a revised "Effective Date." Purchases made after an update will be governed by the policy in effect at the time of that purchase.

10. Contact Us

If you have any questions regarding our Refund & Cancellation Policy, or if you encounter any issues with your digital download or masterclass access, please reach out to us at: